Privacy Policy

At PetCareClub, we understand the confidentiality of our customers' personal and financial details and insist upon the highest standards to ensure all information is secure at all times.

This privacy policy explains how we collect the information including personal or non-personal, how we use it and the circumstances under which we disclose it.

Personal Data Collection

We only collect the personal details required to provide the services you sign up for. All new users must sign up (register) on the website and share their details, including name, address, contact information, etc., allowing us to fill their orders. We expect users to provide us with error-free and precise information as this information helps us process orders quicker and deliver them on time.

We also provide an option to order as a guest. If a buyer does not wish to register, he/she can use our services as a guest. Those who only wish to browse the site, can do so anonymously. However, cookies are always accessed.

Customers registering on our website will be offered a free subscription to our newsletters. These newsletters provide information about pets, products and the latest offers we may have. Subscribed users are entitled to special discounts and offers. Customers can choose to unsubscribe at any time.

Use and Disclosure of Information

We, at PetCareClub, use your personal information to communicate and improve your experience of using our website, processing orders and providing the services you have signed up for. We do not sell or share any of your information with any outside organization. We only utilize the information for the purposes disclosed herein.

We use your contact information like phone numbers or emails to notify you about your purchase, order status, etc. We may also use these details for marketing purposes and promoting products relevant to your pet. You may choose to unsubscribe at any time if you do not wish to receive any promotional emails.

We do not sell, rent or share any of your information nor do we disclose it to a third party without your consent. The only exception to this rule is when we need to provide this information to enforce a law or to establish a legal claim.

Access to Personal Information

As a user, you can access or amend your personal information at any time. You can sign into your account and update your information or you may contact us if you find out that the information is incomplete or inaccurate.

Information Protection

PetCareClub is committed to protecting the privacy of our users in compliance with the EEA General Data Protection Regulation.

Cookies

We use cookies to gather user information. These cookies help us understand your preferences as a user by giving information like the frequency of your visits, pages browsed, etc. from our site.

We receive and store some user information whenever someone visits our site such as the IP address of the system used to access the site, the date and time of visit, web pages accessed, etc. It does not provide any personal or identifying details of the user. This helps us understand the frequency and duration of visits, and customize offers while improving our services.

Security Precautions

It is our responsibility to ensure that information collected, used or revealed by us should be accurate, updated and stored in a highly secure environment and we take every precaution to do so. Whenever you amend any piece of information, we offer the use of secure servers to do so and follow stringent guidelines to ensure that there is no unauthorized access to this information.

Access and/or Amend Personal Information

As a user, you can access or make changes to your personal information at any time. Just log into your account on the website and click on your profile to update the information and save it. Alternatively, you can call us on our toll-free number 1-800-304-1918 during our hours of operation and we will update it for you.

Unsubscribe

If you wish to unsubscribe from any of our promotional services, log in to your account and update your profile or send us an email at contact@PetCareClub.com.

Contact Us

For any concerns, queries or suggestions, please feel free to contact us at 1-800-304-1918, Mon - Fri: 9AM - 9PM CST / Sat: 9AM - 6PM CST, or write to us at contact@PetCareClub.com.